A small pediatric clinic in North Carolina struggled with high no-show rates and inefficient patient follow-up processes. Administrative staff spent hours calling patients to remind them of appointments and send follow-up instructions, but this manual approach was time-consuming and often ineffective.After implementing ReadySetConnect’s automated communication tools, the clinic saw immediate improvements:

• No-show rates dropped by 40% within three months, as patients received timely SMS reminders.
• Patient satisfaction increased by 25%, with automated follow-up emails ensuring better post-appointment care and engagement.
• Administrative workload decreased by 50%, allowing staff to allocate more time to patient care and other essential tasks.

The clinic also noticed an improvement in overall patient retention, as the consistent communication fostered stronger relationships with patients and their families.

Conclusion

ReadySetConnect’s automated communication tools are game-changers for small practices aiming to boost patient engagement, reduce no-shows, and streamline operations. By automating appointment reminders and follow-ups, practices can improve patient satisfaction, retention, and operational efficiency—without adding to administrative burdens.